PRODUCT REGISTRATION
OAKLEY ONLINE PRODUCT WARRANTY FAQS
WHAT OAKLEY EYEWEAR CAN I REGISTER ONLINE?
Online Registration is available for:
- Sunglasses
- Custom Eyewear
- Optical Frames
Excludes Standard Issue, Military Eyewear & Replacement Parts. Eyewear must be registered within 1 year from the date of purchase.
WHAT WARRANTY SUPPORT AM I ELIGIBLE FOR?
All Oakley eyewear is warranted against breakage due to material or workmanship defect for two years from the date of purchase with a valid Proof of Purchase. Oakley’s warranty program does not cover scratched lenses. Additionally, any alterations of Oakley products (i.e. sunglasses fit with non-Oakley prescription lenses) will void warranty coverage.
WHY CAN'T I FIND THE DEALER I PURCHASED FROM?
Make sure you've entered the correct city for your dealer, as only dealers within the chosen city will be available to choose from.
If you cannot find your dealer, the store may have closed/moved or you may have purchased your eyewear from an unauthorized seller. This may result in the selling of fraudulent or counterfeit product. If this is the case, please contact Oakley Customer Care at (id.customerservice@luxottica.com) ASAP to verify whether the store is an authorised seller or not.
WHY DOES MY SKU NUMBER KEEP SHOWING UP AS INVALID?
- If your SKU starts with "OO” or “OX” (e.g. OOxxxx-xx or OX-xxxx-xx), ensure that "OO" & “OX” are letters, not zeros.
- If the problem continues, please contact Oakley Customer Care (id.customerservice@luxottica.com) to validate the SKU number you are trying to register.
WHY WON’T MY RECEIPT UPLOAD?
Please ensure your receipt is a PDF, PNG, or JPEG file under 2MB in size. Images over 2MB in size won’t go through.
WHAT IF I RECEIVED MY PRODUCT AS A GIFT AND I DON'T HAVE A RECEIPT?
All Oakley products require a valid proof of purchase in order to make a valid warranty claim or complete the product registration process.
I REGISTERED MY PRODUCT, NOW WHAT?
You will receive a confirmation email shortly after you have successfully completed registering your product online.
WHY DIDN'T I GET A CONFIRMATION EMAIL?
Our data management system is designed to automatically send confirmation emails to customers. Please check your spam settings and spam folder. It may mark it as spam, which you’ll need to reverse by marking our email address as ‘safe’. If the problems persists, please check your email address for errors.
WHAT IF I NEED TO MAKE A WARRANTY CLAIM AND THE AUTHORISED OAKLEY DEALER OR THE OAKLEY CUSTOMER CARE ASK ME FOR MY PROOF OF PURCHASE?
You will need to show the confirmation email for your product registration at the original store which you have made your purchase or the customer service centre. You might need provide additional details such as your email/phone number used to register the product.
